FAQs

Is SWERTE99 Available in My Country?

Our website is designed to be accessible only from countries where gambling is legal. You can only register an account if you have a Philippine Roaming Number starting with (09). It’s your responsibility to ensure you comply with your country’s laws when using SWERTE99.

Betting

Why Was My Bet Voided?

Bets can be voided for various reasons, such as a sporting event being canceled or a competitor being disqualified. Total bets are refunded if the outcome matches the total shown on the site.

Can I Get My Money Back If I Lose the Bet?

Unfortunately, you cannot get a refund on money lost from placing bets.

Payments

I Made a Deposit, But the Funds Haven’t Been Credited to My Account

We strive to make banking operations quick and simple. However, the time it takes to process a deposit can vary depending on the payment method:

eWallets: Funds are usually credited almost immediately, with a maximum processing time of 15 minutes.
Debit/Credit Cards: Deposits can take up to 24 hours to process.

If it has been over 24 hours since your deposit and your balance hasn’t updated, please contact our customer support team with proof of payment.

Why Has My Withdrawal Request Been Rejected?

Withdrawals can be rejected for various reasons, often by payment providers. To minimize rejections:

Use the same payment method for both deposits and withdrawals.
Ensure all required information for the withdrawal method is accurate.
Clear your browser’s cache and cookies, then log back into your account.

If you’re using eWallets, make sure your account is fully verified and hasn’t exceeded its monthly limit. If issues persist, contact our support team.

Can I Make a Deposit With Someone Else’s Card or eWallet?

Yes, but ensure you have accurate information and proof of payment for processing.

Do I Need to Undergo Verification to Make a Withdrawal?

The first withdrawal request will require verification sent to your registered number. Subsequent withdrawals won’t require repeated verification.

How Long Does It Take to Withdraw Funds?

Withdrawal times vary by payment method:

eWallet: Processed within 12 hours, funds appear instantly afterward.
Credit/Debit Card: Up to 7 business days.

Can I Cancel a Withdrawal?

You can cancel a pending withdrawal request by contacting customer support. Approved withdrawals cannot be canceled.

SWERTE99 Account

I Cannot Verify My Account Using My Phone Number

Ensure you enter your phone number starting with zero. If the issue persists, verify the number is correct and contact customer support.

I Lost/Changed My Phone Number. How Do I Update My Account?

Contact customer support via Live Chat and provide identity verification documents to update your phone number.

Can I Reactivate a Locked/Disabled Account?

Locked accounts can be reactivated by contacting customer service. Disabled accounts cannot be reactivated.

Bonuses

Why Haven’t I Received My Registration Bonus?

Ensure you’ve filled in all required account fields and reached VIP 2 status. Registration bonuses can only be claimed once.

Can I Get a No Deposit Bonus?

All available bonuses are listed on the Promotions page. No additional bonuses are provided beyond those listed.